Q: When will I find out my hotel details?
‍A: All information about hotel packages, including check-in time and location, will be emailed out 7-10 days before the event. We recommend checking your spam inbox for these emails as well. If you have not received this 7 days before the show, please contact us at knotfestvip@superfan.live. The information you provide at the time of purchase (name, email) will be the same information used for email contact and hotel check-in. Please make sure to provide an active email and phone number so that we can give you all of the information about your experience.

‍Q: What information do I require for check-in at the hotel?
‍A: The hotel will be given the names of the package purchaser as the lead guest. If you are an international visitor you must provide a passport to check in. For US nationals and residents, please ensure you provide an approved photo ID with you such as a driving license or passport. The hotel will also ask for a credit card at check-in in order to charge you directly for extras such as room service and other additional items. Do not worry! Your hotel room is fully paid for in advance, you will only be charged for extra items.

‍Q: How many people can stay in my hotel room?
‍A: The Knotfest Travel Program hotel rooms are sold as either a Single with 1 bed for 1 person, or a Double. If you are opting for a Double room, you can choose from either 1 bed for 2 people or 2 beds for 2 people.

‍Q: Do you have any larger group or family rooms?
‍A: Rooms are booked as one room with either a 1 bed or 2 beds. There are unfortunately no larger rooms available.

‍Q: I would like to stay an extra night at the hotel. What should I do?
‍A: All of our programs are sold as a bundled package, so the amount of nights at the hotel cannot be increased.

‍Q: I only want to stay one night, not two.
‍A: All of our programs are sold as a bundled package, so the amount of nights at the hotel cannot be reduced. It is not possible to partially refund or cancel specific elements of the bundle.

‍Q: Will transportation be provided from the hotel to the event?
‍A: There will be no transportation provided from the hotel to the venue. Please note that it is a 12 minute drive.

‍Q: I am driving to the hotel. Is there parking available?
‍A: Parking is not included in your package. The hotel may have limited availability on arrival but this is not guaranteed. Additional charges will apply.

‍Q: When do I check in and check out of my hotel?
‍A: Check-in will begin on 20th September and check out will be on 22nd September. We will email you the exact schedule closer to the event.

‍Q: Is travel to Iowa, Illinois provided?
‍A: Travel to Iowa is not included in your hotel package.

‍Q: Is there an airport shuttle provided, to and from the airport and hotel?
‍A: Yes there is! If you are flying into Iowa, there will be a complimentary shuttle that can take you to and from the airport and the hotel. This will be arranged by the hotel.

‍Q: Where do I collect my merchandise?
‍A: Details about how you will receive your merchandise will be emailed to you closer to the event date.

‍Q: Where do I collect my tickets if I do not have them?
‍A: Further information specifically related to ticketing will be sent out closer to the event. Please note that your confirmation email is not your ticket.

‍Q: I purchased these tickets as a gift for someone else and am not attending.
‍A: All packages are non-transferable and non refundable. For extenuating circumstances, please email us at knotfestvip@superfan.live.

‍Q: Is it okay to buy Packages from third party vendors like StubHub?
‍A: Ticket bundles and experiences will not be valid if they have been purchased from any other vendor other than Universe. Tickets and packages will be voided and it is unlikely the 3rd party vendor will issue you with a refund. Please only book your package through Universe.com.
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Q: Are there accessible options within the Knotfest Travel Program that includes a ticket to the show?
‍A: Yes! Please ensure you contact us first at knotfestvip@superfan.live before booking your ticket or accommodation travel program.

‍Q: How do I request accessible seating at Knotfest, Iowa 2024?
‍A: For ADA accommodation and seating at Knotfest, Iowa 2024, please contact us ahead of your purchase at knotfestvip@superfan.live.

Q: Will I get to meet the band with my VIP package?
A: The SOUNDSYSTEM and both FROM CHAOS packages (GA & Reserved) include a meet & greet with 311 and a professional photo opportunity on Friday. VOYAGER and GRASSROOTS packages do not include a meet & greet.

‍Q: What is the side stage viewing experience in the SOUNDSYSTEM package?
‍A: The SOUNDSYSTEM package includes access to stand in a side stage viewing area for 3 songs during one of the 311 performances. The specific night is not pre-assigned.

‍Q: Are food or drinks included in any of the packages?
‍A: Yes. SOUNDSYSTEM and both FROM CHAOS packages include 3 drink tokens for official afterparties. SOUNDSYSTEM also includes 2 pizza slices at the kick-off party.

‍Q: What is the crowd-free merchandise experience?
‍A: All packages include access to crowd-free merch shopping before the show, allowing you to shop with limited lines.‍

‍Q: Is there a ticket purchase limit?
‍A: Yes, there is an EIGHT (8) ticket limit for VIP packages. For general admission tickets, please refer to the specific event details on our website.

Q: When will I receive my merchandise?
‍A: All merchandise associated with VIP packages will be distributed at check-in on the day of the show. Please note that merchandise must be collected at the event and cannot be shipped afterward.

‍Q: Is there a minimum age requirement?
‍A: The event is for all ages. However, certain areas or packages may have specific age restrictions. We recommend checking the event details or contacting us for more information.

‍Q: Do the VIP packages offer accessible seating?
A: Please contact your local venue for accessible seating options.

Q: Is parking included?
‍A: No, there will not be parking included in your package.

‍Q: Is there a bag policy?
‍A: Bag policies vary by venue. We recommend checking the specific venue’s website for detailed information on their bag policy to ensure a smooth entry on event day.

Q: When will I receive information about check-in?
‍A: Detailed information regarding VIP package check-in, including location and schedule, will be emailed to purchasers 3-5 days before the event. Please ensure the email address provided at purchase is accurate.

‍Q: Can I bring my own camera?
‍A: Camera policies vary by venue. Please check the specific venue’s website for information on permitted devices and any restrictions.

‍Q: Where can I keep my merchandise during the show?
‍A: There is no dedicated storage for guest merchandise. Guests are responsible for their items and may keep merchandise with them or at their seats. Please note, we are not liable for any misplaced products.

‍Q: Can I sell my VIP package?
A: No, VIP packages are non-transferable and cannot be resold. This policy ensures all guests receive the full benefits and experience associated with their purchase.

‍Q: Can I refund my package if I change my mind about attending the show?
A: All packages are non-refundable. Please refer to our Purchase Policy for complete details.

Q: This FAQ does not answer my question. How can I get in contact with you?
A: For additional inquiries, please fill in the Customer Service Inquiry Form below. We would be happy to assist you!