M72 EU/UK 2026
ENHANCED EXPERIENCES
FREQUENTLY ASKED QUESTIONS
EUROPE & UK
Thank you for your interest in Metallica’s Enhanced Experiences! Please note that policies differ between the “I Disappear” Tickets, "Lux Æterna" Private Platform Experiences, and the Enhanced Experiences.
TICKETING
A: All tickets for the show will be delivered digitally via mobile, unless otherwise noted by your ticketing provider.
A: Guests under the age of 18 must be accompanied by a ticket-holding adult. Some venues are open to all ages, but specific policies vary. Please check your venue’s website for age restrictions.
Please note: If a minor holds an Enhanced Experience package and their accompanying adult does not hold a package at the same tier, the adult will not be permitted access to the programme benefits. For example, an adult with a standard GA ticket may not accompany a minor through backstage tours or the Black Box Lounge.
A: No. Enhanced Experience packages are strictly non-resellable. Any packages that are resold will be invalidated without refund.
A: Yes. “Nothing Else Matters” and “Moth Into Flame” packages are limited to two (2) per customer during presale and general onsale. All other Enhanced Experiences are limited to four (4) per customer during presale and six (6) per customer during general onsale, excluding Hungary, where a limit of four (4) per customer applies for presale and general onsale.
A: All Enhanced Experience packages are non-transferable and non-refundable. Entry requires the original purchaser’s identification.
A: All Enhanced Experience Packages are in the original purchaser’s name. The person who arrives at Check-In must have a copy of the original purchaser’s ID in order to receive all their package benefits.
A: No. All Enhanced Experience purchases are non-refundable. Please refer to the Terms & Conditions at the time of purchase for full details.
A: The original purchaser must attend both nights of the two-day package. If you’ve purchased multiple packages, your guests may be different each night - but the primary purchaser must be present at both shows to redeem the package benefits.
Please note: additional merchandise will not be provided for purchasers returning with different guests. All included items (such as drinkware or posters) are issued once per package.
MERCHANDISE
A: All merchandise included with your Enhanced Experience will be distributed at Check-In on the day of the show.
A: No. Merchandise must be collected onsite at Check-In. Items will not be shipped under any circumstances.
A: We do not offer secure storage for merchandise. You may keep items with you or leave them at your seat at your own discretion. Please note that SUPER and venue staff are not liable for any misplaced items.
ACCESSIBILITY
A: Accessible seating varies by venue. If you require accessible access as part of your Enhanced Experience, please reach out to your local venue to request more information on accessible seating options.
GENERAL
A: Health and safety policies vary by venue and may change closer to the event. Please refer to your venue’s official website for up-to-date information. Select experiences (such as the backstage meet & greet in “Nothing Else Matters”) may require additional health screening onsite. Should this be the case, event-specific instructions will be sent 3-5 days before the show.
A: Yes. Bag policies vary by venue. Please check your venue’s website for more information about their bag policies.
A: The “Black Box” is the official pre-show lounge for select Enhanced Experience guests. Lounge access includes three (3) complimentary beverages, as well as canapés and bar snacks. Final lounge details (including location) will be included in your pre-show information email.
A: No. The band is unable to sign personal items during the meet & greet.
A: Only “Nothing Else Matters” includes guided backstage access, led by a Metallica crew member. No other packages include backstage access.
A: The Snake Pit is an exclusive standing section in the middle of the stage, offering a unique 360° view of the show.
A: No. Parking is not included with any Enhanced Experience package.
A: A detailed email with Check-In times, location, and event-specific instructions will be sent 3-5 days before the show.
A: Yes, you may use standard point-and-shoot cameras or mobile phones. Professional cameras with detachable lenses are not permitted. Cameras are not allowed at the backstage meet & greet; a tour photographer will take your photo and a digital copy will be sent to you following the event.
For additional inquiries, please fill in the Customer Service Inquiry Form below. We would be happy to assist you!
"I DISAPPEAR" TICKETS
Thank you for your interest in Metallica’s "I Disappear" Tickets! Please note that policies differ between the “I Disappear” Tickets, "Lux Æterna" Private Platform Experiences, and the Enhanced Experiences.
GENERAL
A: The “I Disappear” Ticket grants general admission floor access with early entry to as many M72 EU/UK 2026 Tour shows as you choose to attend. It also includes one (1) personalised commemorative metal laminate.* Please note: early entry for “I Disappear” Ticket holders occurs after “Frantic” Early Entry package holders and before general admission entry. Snake Pit access is not included and must be purchased via a separate Enhanced Experience package.
*Personalisation available only for purchases made at least 75 days before the first show of the tour. Otherwise, a generic tour laminate will be provided.
A: No. This ticket is only valid for Metallica shows announced as part of the EU/UK leg of the M72 Tour on 22 May 2025. It is not valid for festivals, promotional appearances, benefit concerts, or any Metallica dates not included in the official tour announcement.
A: No. “I Disappear” ticketholders receive early entry access, but only after “Frantic” Enhanced Experience customers. Both groups will enter before general admission ticketholders.
A: If your purchase is made more than 75 days ahead of the tour’s first show, you will receive an email prompting you to submit your personalisations. Late purchases will receive a non-personalised laminate. Once submitted, your personalised information cannot be changed.
A: Your laminate will be available for pick-up at Check-In on the day of the first show you attend. Tickets will be distributed on-site at each event after you RSVP and will not be posted or shipped in advance.
A: Unfortunately, personalised laminates cannot be reissued. If lost, you may still check in using a valid photo ID.
A: No. Your laminate must be collected in person at Check-In. Laminates will only be released to the named ticket holder. Tickets must be collected prior to each show you RSVP for.
A: Yes. You may purchase up to two (2) “I Disappear” Tickets. One laminate will be issued in the purchaser’s name, and one may be assigned to another guest at the time of purchase. Assigned names cannot be changed later.
A: Closer to the tour, you will receive instructions by email to RSVP for your chosen dates. You must reserve your place at least 10 days before each show. Once reservations are made, your tickets will be available to collect at the Check-In location specified in the pre-show mailer sent 3-5 days before the show. If you do not reserve by this deadline, you will not be admitted.
A: Once you’ve reserved a show, you will receive a confirmation email 3–5 days before the event with full details on Check-In, entry, venue policies, and timing. If you have not received the pre-show mailer and your show is less than 3 days away, please fill in our Customer Service Inquiry Form.
A: Yes. Standard point-and-shoot cameras and mobile phones are permitted. Professional cameras with detachable lenses are not allowed.
A: Yes. Bag policies vary by venue. Please check your venue’s website for more information about their bag policies.
A: No. “I Disappear” Tickets are strictly non-transferable. You will be required to present a valid photo ID that matches the name printed on your laminate.
A: No. Parking is not included with your ticket.
A: For additional inquiries, please fill in the Customer Service Inquiry Form below. We would be happy to assist you!
"LUX ÆTERNA" PLATFORM
Thank you for your interest in Metallica’s "Lux Æterna" Private Platform Experiences! Please note that policies differ between the “I Disappear” Tickets, "Lux Æterna" Private Platform Experiences, and the Enhanced Experiences.
GENERAL
A: This package includes access to a private, raised viewing platform on the stadium floor for you and up to seven (7) guests (eight (8) person max), offering some of the best sightlines in the venue. The package also includes general admission floor access for all guests, access to the “Black Box” pre-show lounge with three (3) complimentary drinks, canapés, and bar snacks, complimentary beverages* served from a YETI cooler (please note: cooler is for serving drinks only and cannot be taken home), one (1) limited edition Metallica x YETI drinkware item per guest, and seating provided for all guests on the platform during the show. *Beverage selection varies by venue in accordance with local licensing regulations.
A: This is a raised platform at the base of a production tower encircling the stage on the stadium floor. Less than 75 feet from the stage, this is the best viewing opportunity of the concert provided in the entire stadium. The viewing platform also provides easy access to the GA standing area.
A: The platform can host up to eight (8) people.
A: Yes. Seating will be provided for all eight (8) guests.
A: Your group may access the platform from the time doors open until the end of the show. Please note: for a short portion of the performance (approximately 3–5 minutes), you will be asked to temporarily vacate the platform due to production elements. During this time you will be able to enjoy the show from the general admission standing area. Venue security will notify you when you need to vacate the platform and will let you know when it is safe to return.
A: The “Black Box” is the official pre-show lounge for select Enhanced Experience guests. Lounge access includes three (3) complimentary beverages, as well as canapés and bar snacks. Final lounge details (including location) will be included in your pre-show information email.
A: The cooler will be pre-stocked with a selection of beverages prior to your arrival, with a total of two (2) drinks per person - sixteen (16) in total. Beverage offerings vary by market and are subject to local licensing laws. Please note that all drinks must be poured into cups, as glass bottles and cans are not permitted on the platform for safety reasons.
No. Parking is not included with this package.
A: Guests under the age of 18 must be accompanied by a ticket-holding adult. Some venues are open to all ages, but specific policies vary. Please check your venue’s website for age restrictions.
A: Yes. General admission floor tickets are included for each guest. Snake Pit access is not included and must be purchased separately.
A: On the day of the show, tickets and wristbands will be distributed at Enhanced Experiences Check-In (not at the venue’s main box office). Photo ID from the original purchaser is required as well as your confirmation email from the ticket provider.
A: A pre-show email will be sent 3-5 days prior to the event, outlining Check-In times, location, bag policy, and security procedures. If you have not received this pre-show email and your show is less than 3 days away, please fill in our Customer Service Inquiry Form.
A: All merchandise included with your Enhanced Experience will be distributed at Check-In on the day of the show. Each “Lux Æterna” Private Platform includes one (1) limited edition Metallica x YETI drinkware item per guest.
A: We do not have any storage for guest merchandise. You will need to keep merchandise on your person, or leave it at your seat at your own discretion. We are not liable for any misplaced product.
A: We do not offer secure storage for merchandise. You may keep items with you or leave them at your seat at your own discretion. Please note that SUPER and venue staff are not liable for any misplaced items.
A: No. Merchandise must be collected onsite at Check-In. Items will not be shipped under any circumstances.
A: Accessible seating varies by venue. If you require accessible access as part of your Enhanced Experience, please fill in our Customer Service Inquiry Form.
A: No. Enhanced Experience packages are strictly non-resellable. Any packages that are resold will be invalidated without refund.
A: At this time, “Lux Æterna” Private Platform Experiences in two-show markets are only sold as two-show packages. Pending availability, single-show packages may be released at a later date. No inventory is being held back for this purpose - if a package sells out, a single-show option will not be offered.
A: Yes. The group host must remain the same, but the additional group guests can differ between the two event shows. Please note, only one (1) Metallica x YETI drinkware item per guest is included in your package, with a maximum of eight (8) total. Additional merchandise will not be provided for purchasers returning with different guests for 2-day packages.
A: Yes. Standard point-and-shoot cameras and mobile phones are permitted. Professional cameras with detachable lenses are not allowed.
A: Yes. The limit is one (1) package per customer. Each package includes tickets for up to seven (7) guests + the purchaser. Eight (8) attendees per day will be permitted entry, including the host.
A: All Enhanced Experience packages are non-transferable and non-refundable.
A: All Enhanced Experience Packages are in the original purchaser’s name. The person who arrives at Check-In must have a copy of the original purchaser’s ID in order to receive all their package benefits.
A: No. All Enhanced Experience purchases are non-refundable. Please refer to the Terms & Conditions at the time of purchase for full details.
A: A detailed email with Check-In times, location, and event-specific instructions will be sent 3-5 days before the show.
A: For additional inquiries, please fill in the Customer Service Inquiry Form below. We would be happy to assist you!
