VIP EXPERIENCESOFFICIAL WEBSITE

VIP EXPERIENCES

“HALLELUJAH”
VIP BEHIND-THE-SCENES Q&A EXPERIENCE

Price varies by market
  • One incredible floor seat in the first few rows with an unparalleled view of the stage*
  • Official pre-show mini performance by Pentatonix in an intimate setting - hear the band up close like you’ve never heard before
  • Access to the official backstage Q&A with Pentatonix, with the chance to ask your very own questions!
  • An invitation to the official pre-show Warm Wishes Winter Lounge - a cozy and delightful gathering filled with the warmth of the holiday season!
  • One autographed Pentatonix VIP gift, only available through the purchase of a VIP package!**
  • One commemorative Pentatonix VIP laminate & lanyard
  • Crowd-free shopping opportunity at a designated official tour merchandise stand before public doors***
  • On-site perks such as VIP check-in, dedicated support staff, and a priority lane into the venue***
*Exact row locations subject to venue availability
**Item is pre-signed
***Where available

“JOYFUL, JOYFUL”
AUTOGRAPHED PACKAGE

Price varies by market
  • One fantastic floor seat in the premium seated sections with an incredible view of the stage
  • One autographed Pentatonix VIP gift, only available through the purchase of a VIP package!**
  • One commemorative Pentatonix VIP laminate & lanyard
  • Crowd-free shopping opportunity at a designated official tour merchandise stand before public doors*
  • On-site perks such as VIP check-in, dedicated support staff, and a priority lane into the venue*
*Where available

ULTIMATE
HOLIDAY PACKAGE

Price varies by market
  • One amazing seat in the best available seated sections
  • One Pentatonix VIP gift, only available through the purchase of a VIP package!
  • One commemorative Pentatonix VIP laminate & lanyard
  • Crowd-free shopping opportunity at a designated official tour merchandise stand before public doors*
  • On-site perks such as VIP check-in, dedicated support staff, and a priority lane into the venue*
*Where available

FREQUENTLY ASKED QUESTIONS

Q: Does my VIP package give me backstage access?
A: There will be no backstage access with any of our VIP packages. 
Q: Is there a bag policy?
A: Bag policies vary from show to show. Please check your event venue’s website for more information on their bag policy. 
Q: Is parking included?
A: VIP packages do not include parking. For more information about parking at the venue, please check the venue website. 
Q: When will I receive information about check-in?
A: More information about the VIP package including the check-in location and schedule will be emailed to the purchaser 3-5 days before the event. 
Q: Can I bring my own camera?
A: Camera policies vary from show to show. Please check your event venue’s website for more information on venue bag policy. 
Q: When will I receive my merchandise? 
A: All merchandise will be distributed onsite, on the day of the show. There is no mail-to-home merchandise in the 2024 VIP program.
Q: Where can I keep my merchandise during the show?
A: There is no storage for guest merchandise. Guests will need to keep merchandise on their person, or leave it at their seat at their own discretion. We are not liable for any misplaced product.
Q: How do I get my tickets?
A: Ticket purchasers will be notified on ticket delivery ahead of the show. Ticket delivery methods vary from venue to venue. 
Q: Do the VIP packages offer accessible seating?
A: Yes, accessible seating is available for VIP packages. Please contact us at [email protected] for more information.
Q: Is there a minimum age requirement?
A: Packages are open to all ages, however, exact age limitations vary per venue.
Q: Can I sell my VIP package?
A: No, unfortunately VIP packages cannot be resold. VIP packages that have been resold will not be valid. 
Q: Is there a ticket purchase limit?
A: Yes, there is a SIX (6) ticket limit for VIP tickets. 
Q: Can I refund my package if I change my mind about going to the show?
A: Unfortunately, all packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: This FAQ does not answer my question. How can I get in contact with you?
For additional inquiries, you can reach us via the following email address -  [email protected]. We would be happy to assist you!

TOUR DATES

Uncasville, CT

Mohegan Sun Arena

US

November 14, 2024

Albany, NY

MVP Arena

US

November 16, 2024

Hershey, PA

GIANT Center

US

November 17, 2024

Worcester, MA

DCU Center

US

November 19, 2024

Fairfax, VA

EagleBank Arena

US

November 21, 2024

Buffalo, NY

KeyBank Center

US

November 23, 2024

Pittsburgh, PA

PPG Paints Arena

US

November 24, 2024

New York, NY

Madison Square Garden

US

November 26, 2024

Raleigh, NC

PNC Arena

US

November 30, 2024

Columbia, SC

Colonial Life Arena

US

December 1, 2024

Tampa, FL

Amalie Arena

US

December 3, 2024

Duluth, GA

Gas South Arena

US

December 4, 2024

Nashville, TN

Bridgestone Arena

US

December 5, 2024

Peoria, IL

Peoria Civic Center

US

December 7, 2024

Cleveland, OH

Rocket Mortgage FieldHouse

US

December 8, 2024

Louisville, KY

KFC Yum! Center

US

December 10, 2024

Grand Rapids, MI

Van Andel Arena

US

December 11, 2024

Rosemont, IL

Allstate Arena

US

December 12, 2024

Sioux Falls, SD

Denny Sanford PREMIER Center

US

December 14, 2024

Fargo, ND

Fargodome

US

December 15, 2024

Milwaukee, WI

Fiserv Forum

US

December 17, 2024

Des Moines, IA

Wells Fargo Arena

US

December 18, 2024

Tulsa, OK

BOK Center

US

December 19, 2024

Fort Worth, TX

Dickies Arena

US

December 21, 2024

Dallas, TX

American Airlines Center

US

December 22, 2024

TERMS & CONDITIONS

VIP packages are open to all ages. Guests under 18 must be accompanied by an adult. All package purchasers will be contacted 3-5 days prior to the event date with the event schedule, check-in location, time and instructions on where to pick up package inclusions. Such information will be sent by [email protected] to the e-mail address or telephone number provided at the time of purchase. If you have not received this 3 days before the show, please contact us immediately [email protected]. Merchandise items included in your package will be available for pickup at the venue the day of the show at the designated VIP check in location (or other designated location). All merchandise must be collected onsite on the day of the show and will not be mailed if you do not check in. If you need to add an alternate pick up name, please contact [email protected] within 10 days of purchase. You must bring a valid photo ID matching the purchaser’s name on this order to the event. Guests who cannot present a photo ID matching the purchaser’s name on the order will be turned away. You may be required to sign a waiver and release of liability. By purchasing a package, you consent to have your photograph taken at the event. These images may appear in a collective album that will be visible by other event attendees. Certain images may be shared by Superfan, the photographer, and/or the artist for promotional purposes. Events, dates, venue location, inclusions, merchandise, package programs, and amenities may vary market-by-market and are subject to change and cancellation at any time. All sales are final. No refunds, exchanges, resales, or transfers will be permitted. All package elements will be rendered invalid if resold or transferred. Please note this offer is not valid if this ticket was purchased via Fan to Fan Resale. Partial attendance at a single day event or multiple-day event is not eligible for a refund. The artist, tour promoter, ticketing company, venue and any other affiliated parties reserve the right to sell additional items not currently listed, including but not limited to single day tickets or additional packages, at their sole discretion. The artist, tour, promoter, ticketing company, venue or any other affiliated parties are not responsible for outdated or inaccurate information provided by the guest at the time of purchase which may result in undelivered product. If you have ACCESSIBLE needs: please email [email protected] as soon as you have placed your order, and we will do our best to accommodate your needs based on availability at the venue. By purchasing this package, you consent to receive promotional and marketing email and SMS from Superfan. You may opt-out of such promotional and marketing messaging at any time. Follow Superfan on Instagram @wearesuper.co