TERMS & CONDITIONS

Packages are open to all ages. Guests under 18 must be accompanied by an adult ( note age varies according to venue). Package purchasers will be contacted 3-5 days prior to the event date with the schedule, check-in location, time and instructions on where to pick up package inclusions. Such information will be sent to the e-mail address provided at the time of purchase. If you have not received this 3 days before the show, contact us immediately at [email protected]. VIP ticket purchasers will receive communications to their provided email address before the event, offering them the opportunity to select a merchandise item. By purchasing a package, you consent to receive these communications and agree to provide a mailing address if you choose a merchandise item. All purchases made within 21 days of the show date will receive their merchandise after the show. Superfan may share customer information, including email addresses and mailing addresses provided for merchandise delivery, with the artist, tour, promoter, ticketing company, venue, or any other affiliated parties as required to fulfill the VIP package inclusions. By purchasing a package, you agree to have this data shared. There will be no partial or full refund given if the ticket holder does not open our email, select a merchandise item, or provide a mailing address within the specified timeframe. You must bring a valid photo ID matching the purchaser’s name on this order to the event. Guests who cannot present a photo ID matching the purchaser’s name on the order will be turned away. You may be required to sign a waiver and release of liability. By purchasing a package, you consent to have your photograph taken at the event. These images will appear in a collective album that will be visible by other event attendees. Certain images may be shared by Superfan, the photographer, and/or the artist for promotional purposes. Events, dates, venue location, inclusions, merchandise, package programs, and amenities may vary market-by-market and are subject to change and cancellation at any time. All sales are final. No refunds, exchanges, resales, or transfers will be permitted. All package elements will be rendered invalid if resold or transferred. Please note this offer is not valid if this ticket was purchased via Fan to Fan Resale. The artist, tour, promoter, ticketing company, venue or any other affiliated parties are not responsible for outdated or inaccurate information provided by the guest at the time of purchase which may result in undelivered product. If you have ACCESSIBLE needs please email [email protected] as soon as you have placed your order. Follow Superfan on Instagram @wearesuper.co